New to Humana? Whether you just joined a Humana Medicare plan or you start one on January 1, a few simple steps will help you use your benefits from day one. This checklist for people in Sebring, Avon Park, Lake Placid and the rest of Highlands County covers your Humana Medicare login, your ID card, the right phone number to call, choosing a primary care doctor, your first visit, your yearly Wellness visit, your prescriptions and how to avoid scams. Facts come from Humana, Medicare.gov and Florida SHINE. Shield Medical Group in Sebring accepts all Humana plan types.
Step 1: Set up your Humana Medicare login (MyHumana)
Your Humana Medicare login is your MyHumana account. Create it, or sign in, on Humana's official sign-in page at account.humana.com.
Humana says that to view your personal plan details, you create a secure MyHumana account. If you already have one, sign in at account.humana.com, the page Humana's own website links to from its Sign in to MyHumana button.
Humana says you can use your Humana Medicare login (MyHumana) to view your claims and benefits, find a doctor in your plan's network, or chat with Customer Care. Under the Account menu you can also update your address, choose your communication preferences and reach your ID cards.
If you have trouble with your Humana Medicare login, use the help options on Humana's sign-in page or call the number on the back of your Humana card. Do not ask a friend, a caller or a website you found through an ad to sign in for you.
To stay safe, type the address yourself or use the MyHumana Mobile app instead of clicking a Humana Medicare login link in a text or email. Keep your Humana Medicare login password private. No one from our office will ever ask for it, and you should not share it with anyone who contacts you.
Sources: Sign in to MyHumana (Humana's official sign-in page); Humana member tools and resources; Humana home page (Sign in to MyHumana); Reporting Medicare fraud & abuse (Medicare.gov)
Step 2: Find your Humana ID card and start date
Your ID card is one of the first things to find with your Humana Medicare login. Within 10 business days of enrollment, Humana says you can view, print, email or order your member ID card in the ID Card Center or the MyHumana Mobile app. Your plan start date is on the front of the card.
If you have a Humana Medicare Advantage plan, Medicare.gov says you use your plan's card to get services, not your red, white and blue Medicare card. Keep your Medicare card in a safe place in case you need it later.
If you have Original Medicare with a separate Humana drug plan, carry both: your Medicare card for medical services and your Humana card for prescriptions. Bring your Humana card to every doctor visit and to the pharmacy.
Sources: Humana member tools and resources; Your Medicare Card (Medicare.gov)
Step 3: The Humana Medicare phone number is on your card
For questions about your benefits or coverage, Humana tells members to call Customer Service at the number on the back of their Humana ID card.
Use the number printed on your own card rather than a number from an ad, a search result, a text or a voicemail. That way you know you are reaching your plan. You can also chat with Customer Care after you complete your Humana Medicare login.
For general Medicare questions, or to report a call that worries you, Medicare.gov lists 1-800-MEDICARE (1-800-633-4227); TTY users can call 1-877-486-2048.
Sources: Humana member tools and resources; Humana home page (Sign in to MyHumana); Your Medicare Card (Medicare.gov)
Step 4: Choose or confirm your primary care doctor
With a Humana HMO, you choose a primary care physician (PCP) from the plan's network when you join, and Humana says you can change your PCP as often as you like. With a PPO, you can see providers outside the network, but it generally costs more.
Humana suggests starting with the plan's find-a-doctor tool, which you can also reach through your Humana Medicare login. In an HMO, your PCP also provides referrals to specialists or other care providers when you need them. Once you find a doctor, call the office to ask whether they are accepting new patients and to confirm they are in your plan's network.
Before you leave your current doctor, Humana suggests asking for a copy of your medical records. Your doctor is required by law to provide them, and they make it easier to get started with your new primary care provider.
At Shield Medical Group in Sebring, Dr. Kulmeet Kundlas and Dr. Carlos Baez see adults and people with Medicare. We accept all Humana plan types today. Plan networks can change each year, so if you are choosing a plan for 2027, confirm our doctors in your plan's provider directory or by calling the number on the back of your card.
Sources: How do I change my primary care doctor on Medicare? (Humana); Primary Care Doctor in Sebring, FL (Shield Medical Group, Sebring office page)
Step 5: What to bring to your first visit
Bring a photo ID, your Humana insurance card, a list of your medicines and any questions you have.
Our Sebring office asks every new patient to bring these four things. A complete medicine list, including doses and any over-the-counter products, helps your doctor review your care safely.
If you are switching from another doctor, bring the copy of your records, or ask your previous office to send them. If you have Original Medicare and a separate drug plan, bring both cards.
Our Sebring office is open Monday to Friday from 8:00 a.m. to 5:00 p.m. and Saturday from 10:00 a.m. to 1:00 p.m. We offer same-day appointments and accept walk-ins during office hours, but booking ahead gives your first visit more time.
- Photo ID
- Humana ID card (your insurance card)
- List of your medicines
- Your questions
Sources: Primary Care Doctor in Sebring, FL (Shield Medical Group, Sebring office page); How do I change my primary care doctor on Medicare? (Humana); Your Medicare Card (Medicare.gov)
Step 6: Schedule your yearly Wellness visit
Medicare covers a yearly Wellness visit once every 12 months to create or update a personalized prevention plan. It is a conversation-based visit, not a routine physical exam.
Medicare.gov explains that during this visit your provider will take routine measurements like height, weight and blood pressure, review your medical and family history, review your current prescriptions and give you health advice. You will also fill out a short questionnaire called a Health Risk Assessment. Your provider will offer to talk with you about advance directives and give you a written plan, like a checklist, of the screenings, vaccines and other preventive services you need.
Medicare.gov says you pay nothing for this visit under Original Medicare if your provider accepts assignment, although costs can apply if other tests or services are done at the same visit.
If you have a specific health concern, Medicare.gov suggests scheduling a separate appointment so the Wellness visit stays focused on prevention. If you have a Humana Medicare Advantage plan, check your plan's costs for preventive visits in your plan documents or after you sign in with your Humana Medicare login.
Sources: Yearly "Wellness" visits (Medicare.gov); Humana member tools and resources; Primary Care Doctor in Sebring, FL (Shield Medical Group, Sebring office page)
Step 7: Check your prescriptions and drug coverage
After your Humana Medicare login, make sure each medicine you take is on your plan's list of covered drugs, and ask your plan about a transition fill if a drug you already take is not covered.
Humana's member page links to its list of covered drugs and pharmacy resources. Each plan has its own drug list, so check every medicine, including the dose, after your Humana Medicare login.
Medicare & You 2027 explains that when your drug coverage starts, within the first 90 days you may get a one-time transition fill: a 30-day supply of a drug you have been taking that your plan does not normally cover or that usually needs prior authorization or step therapy. Contact your plan for details.
Bring your medicine list to your first visit so your doctor can review it and decide whether any prescription should change. Our Humana Medicare Part D guide explains drug lists, costs and Extra Help in more detail.
Sources: Humana member tools and resources; Medicare & You 2027 handbook (Medicare.gov)
Protect your Humana Medicare login and Medicare Number from scams
Do not share your Medicare Number, account details or other personal information with anyone who contacts you by phone, email or in person, unless you contacted them first.
Medicare.gov says to protect your Medicare Number like a credit card and give personal information only to your health care providers, your insurance company or plan, or people you trust who work with Medicare, like your SHIP.
Medicare will never call you uninvited to ask for personal information, and it will never call to sell you anything or visit you at your home. If someone calls and asks for your information or money, or threatens to cancel your health benefits, Medicare.gov says to hang up and call 1-800-MEDICARE.
Medicare.gov also suggests checking the statements you get for services you did not receive. If you have a Medicare Advantage plan or a Medicare drug plan and suspect fraud, you can call 1-800-MEDICARE or the Investigations Medicare Drug Integrity Contractor (I-MEDIC) at 1-877-7SAFERX (1-877-772-3379).
- Never share your Humana Medicare login password or Medicare Number with callers or texts
- Don't click sign-in links in texts or emails
- Hang up and call the number on your card
- Report concerns to 1-800-MEDICARE
Sources: Your Medicare Card (Medicare.gov); Reporting Medicare fraud & abuse (Medicare.gov)
Where to get free help in Highlands County
Florida SHINE offers free, unbiased and confidential one-on-one Medicare counseling through the Florida Department of Elder Affairs and your local Area Agency on Aging.
SHINE's specially trained volunteers can help with your Medicare, Medicaid and health insurance questions. Visit floridashine.org to request assistance or find enrollment events near you. A counselor can explain your options without needing your Humana Medicare login password; keep that private.
Sources: SHINE (Serving Health Insurance Needs of Elders), Florida Department of Elder Affairs; Primary Care Doctor in Sebring, FL (Shield Medical Group, Sebring office page)
Related: Annual Wellness Visit
Related: Primary Care Doctors in Sebring, FL
More Humana guides
- Humana Doctors in Sebring, FL: 2 Trusted Doctors, All Plans Accepted
- Humana Medicare Advantage in Sebring: How It Works With Your Doctor
- Humana Medicare Advantage Plans 2026 and 2027: What Sebring Patients Should Know
- Humana Medicare Part D Plans: A Simple 2026 and 2027 Guide for Sebring Patients
Frequently asked questions
What is the Humana Medicare login website?
Humana's website links its Sign in to MyHumana button to account.humana.com. Type that address yourself or use the MyHumana Mobile app rather than a link in a text or email.
What is the Humana Medicare phone number?
Humana tells members to call Customer Service at the number on the back of their Humana ID card. Use the number on your own card so you know you are reaching your plan.
When will I get my Humana ID card?
Humana says that within 10 business days of enrollment you can view, print, email or order your ID card in the ID Card Center or the MyHumana Mobile app. Your plan start date is on the front.
Can I change my primary care doctor with Humana?
Yes. Humana says HMO members choose a PCP from the plan's network and can change their PCP as often as they like. Call the new doctor's office first to confirm they are in your plan's network and accepting new patients.
What should I do if someone calls asking for my Medicare Number?
Don't share it unless you contacted them first. Medicare.gov says to hang up and call 1-800-MEDICARE (1-800-633-4227) if someone asks for your information or money or threatens to cancel your benefits.
Does Shield Medical Group accept Humana Medicare plans?
Yes. Shield Medical Group in Sebring accepts all Humana plan types today. Networks can change each year, so confirm our doctors for your 2027 plan. Call (863) 236-9550 to book a visit.
References
- Primary Care Doctor in Sebring, FL (Shield Medical Group, Sebring office page)
- Humana home page (Sign in to MyHumana)
- Humana member tools and resources
- How do I change my primary care doctor on Medicare? (Humana)
- Your Medicare Card (Medicare.gov)
- Reporting Medicare fraud & abuse (Medicare.gov)
- Yearly "Wellness" visits (Medicare.gov)
- Medicare & You 2027 handbook (Medicare.gov)
- SHINE (Serving Health Insurance Needs of Elders), Florida Department of Elder Affairs
- Sign in to MyHumana (Humana's official sign-in page)
Educational only; talk to your clinician. This article is general health education, not medical advice, diagnosis or treatment.
